Account and support
Common questions
Locked features, contact limits, missing screens and more.
Why is a feature locked?
Your plan doesn't include it. The message tells you which plan does. Everything you saved stays yours. See Plans and pricing.
Why can't I add a contact?
You may be at your plan's limit: 300 on Free or 1,000 on Basic. Existing contacts keep working. Upgrade, or archive people you no longer need in your active list.
Why can't I see Missionary Support?
It needs finance access and the Basic or Premier plan. Ask your workspace owner to check your access in Team & roles.
Why is there no Quick Log button?
Coach, Finance and Read Only roles can't log conversations. Owners and team members can.
A partner still shows as due for care
Newsletters, notes and missed calls don't reset care timing. Log a real conversation with Quick Log.
A partner hasn't given, but the commitment hasn't changed
Nehemiah never changes a commitment by itself. Look for a giving-change review in your Inbox, then change or pause the commitment if needed.
I imported the wrong file
Open it under Recent imports on the Import page and undo it. See Import your contacts.
Does Nehemiah send messages or take payments?
No. It helps you remember and prepare, but you send your own messages. It doesn't process gifts, connect to accounting software or issue official receipts.
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Still need help?
Send us a message on the Contact page, or email contact@nehemiah.fyi.